Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company. As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.
Responsible for Development and Maintenance of small to medium components of a project a module. "Works on Problems of limited scope through usage of standard programing concepts and principles" Prepare test cases, Test logs and Related documentation. Follow quality assurance norms and guidelince, Report time and spent accurately.